Frequently Asked Questions

Why use a travel designer instead of booking it myself?

Life is busy and we know how much this trip means! We take the stress out of your planning and researching and offer a professional service that is more than just a booking service. We provide inspiration, insight, knowledge, networks and contacts as well as creative and unique solutions.

Via our partnerships and networks we can access things that from a first glance seems unaccessible. We have a close relationships with suppliers to create the best experiences and to give you added amenities and overall value. We are here for your during your time away and will be your advocate.

Is it more expensive to book with a travel designer?

Typically no. Your time is valuable and you shouldn't have to spend it searching for the right vacation. We are dedicated helping people receive the best possible value and you can rest assured we will design a trip that meets your needs and budget without you have to do any of the leg-work. Often we can offer better rates, but more often it means we can offer you a better value. While the rates occasionally might be the same as you find online we can get exclusive access to availability, upgrades, complimentary breakfast, and other treats that increases the overall experience.

Our main focus is to providing you the best value, quality and ensuring your money gets you the best travel possible.

What happens if I need to cancel my trip?

We understand that life happens and we are here for you. Cancellation costs differ by supplier and we worked closely with our partners and suppliers to make sure you have the best cancellation terms possible. A travel insurace is highly recommended for all trips.

Should I have a travel insurance?

Yes, travel insurance for all trips are highly recommended. We are able to provide you with options from trusted suppliers. The right travel insurance can protect you in many of different situations, for exampel if you need to cancel your trip at the last minute due to unforeseen circumstance events, delays or emergencies.

Why do you charge a planning fee?

There are a number of reasons why we charge a design planning fee for our bespoke travels.

All trips we create are unique for each and everyone of our clients. The planning fee covers the hours of research and planning that a bespoke trip takes to create.

Via our partners and relationships we have exclusive access to create a VIP-style experiences.

We work for you. We do not work for hotels, tour operators or any travel suppliers and we have insights and in-depth knowledge that will benefit your travel and add the cherry on top.

We are with you during the whole process and you can rest assured that we’re always on your side.

What happens if I need assistance when I’m away?

We will with be with you the whole way and support you if anything happens. We do work office hours but always happy to assist. We will also provide you with details to people at your destination that might be better suited to assist.

What if I plan a trip and then want to change destination?

All our trips are highly personlised and can’t therefor be transferred to another client. We understand that life happens and that some bits and bobs needs to be amended but if its bigger changes like destinations we might have to charge an extra design planning fee.